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5 Ways to Elevate IT Resiliency for the New Normal

Atlassian Tools, DevOps, ITSM, Remote Work

Guest Contributor:  Isaac Sacolick, President | CIO, StarCIO

If you can fully define what the new normal is and how long it will last, then you are one step ahead of many of the experts. What we can safely say is[...]

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Why Service Management is a Critical Piece of DevOps

Atlassian, Atlassian Tools, DevOps, Jira Service Desk, ITSM

Breaking down the silos between the Development teams and the Operations teams is at the core of DevOps. The famous DevOps Infinity Loop shows very clearly the relationship between these two functions:

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Closing the DevOps Lifecycle with Agile Service Management

Atlassian Tools, Agile, DevOps, Jira Service Desk, ITSM

By Isaac Sacolick, President | CIO | Author

       

Agile development teams that want to innovate and release features faster adopt DevOps practices to plan, deliver, and monitor applications. They automate[...]

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DevOps Next Frontier: Improving ITSM by Transforming the CAB

Atlassian Tools, DevOps, Jira Service Desk, ITSM

By Isaac Sacolick, President | CIO | Author

 

Transformative IT leaders, including CIOs, CTOs, and CDOs, who want to challenge their own status quo and improve productivity, quality, and team happiness should perform[...]

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TL;DR What's the deal with Bitbucket Pipelines

Software Development, Cloud, Atlassian, Bamboo, Atlassian Cloud, Bitbucket, DevOps

We at Isos Technology are huge fans of Bitbucket + Bamboo for all one's version control and CI/CD needs.  My Isos blog roll is littered with posts covering both products. If you are an Atlassian Cloud user, you'll[...]

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The right plugin at the right time

Atlassian, DevOps

I recently had my first experience with modifying a shell script, and it was interesting. Now, everyone runs into those one-off tasks from time to time. They may not exactly be difficult, but when it is unfamiliar...[...]

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Dealing with Client Escalations

DevOps, Managed Services

In the world of managed services we deal with a variety of client scenarios/situations. In some cases, the client may get "heated" and we have to do our best to mitigate and manage the situations to a favorable outcome.[...]

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Onboarding New Consultants: Automatic & Isolated Learning Environments

Culture, DevOps

We've been on-boarding more Technical Consultants lately and we've been improving how we introduce them to our technology stack. We had a need to have a learning environment for two technologies:

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Hey Slack, Shut up and let me work - Part 3

DevOps, Slack

This is the third blog of a three part series. I debated on whether or not this should be Part 2 or Part 3.  If you are not willing to change your configuration without understanding why and how to use it, stay here[...]

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Hey Slack, Shut up and let me work - Part 2

Culture, DevOps, Slack

This is the second blog post in a three part series on how I use Slack. I debated on whether or not this should be Part 2 or Part 3.  If you are not willing to change your configuration without understanding why and how[...]

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