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    Atlassian

    The Best Atlassian Tools for Enterprise Service Management

    Atlassian first released Jira Service Desk in 2012, and since then, the product has come a long...

    15 Feb, 2022
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    Atlassian

    Forrester Wave Names Atlassian a Leader in Enterprise Service Management

    The Forrester WaveTM: Enterprise Service Management, Q4 2021 report was recently released, and not...

    1 Feb, 2022
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    ITSM

    What IT Teams Can Teach Business Teams about Running a JSM Service Desk

    Every ITSM team is powered by a service desk, and ITSM team members are experts at setting them up,...

    21 Dec, 2021
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    Atlassian Tools

    Do You Work in ITSM? Here’s What You Need to Know about Enterprise Service Management (ESM)

    Simply put, the term Enterprise Service Management (ESM) means extending the value of IT across the...

    14 Dec, 2021
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    Atlassian

    Atlassian Named “Visionary” in Gartner Magic Quadrant for IT Service Management Tools

    The results are in, and Gartner has named Atlassian as this year’s only visionary in its 2021 Magic...

    14 Sep, 2021
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    Atlassian

    Don’t Let Messy Processes Get You Down! Standardize Them in Jira Service Management

    The number one thing our clients tell us they love about Jira Service Management (JSM) is how...

    10 Aug, 2021
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    Atlassian Tools

    Will Jira Service Management Integrate with My Other Systems? You Bet—And It’s Easy!

    At Isos Technology, one thing our clients tell us their service desk agents struggle with is how...

    3 Aug, 2021
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    Atlassian Tools

    Jira Service Management: How to Scale with Automation

    At Isos Technology, one common trend we're seeing is organizations that have scaled beyond the...

    27 Jul, 2021
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    Atlassian

    Tired of Hulu? Bored with Netflix? Team Tour ’21 Is Now Streaming (for Free)!

    Didn’t get enough great Atlassian content at Team ’21? Or maybe you missed out on Team ’21...

    13 Jul, 2021
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