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ITSM

Your Easy-Peasy Guide to Setting Up a Jira Service Management Knowledge Base

One way to cut down on the number of tickets that are opened in Jira Service Management (JSM) is to...

15 Jun, 2021
Agile

Enabling IT Transformation: Agile, DevOps, and ITSM Workflow Automations and Integrations

Guest Contributor: Isaac Sacolick, President | CIO,StarCIO

Let’s take stock of where your...

8 Jun, 2021
ITSM

Take ITSM Escalation to the Next Level with Jira Service Desk

Escalation is a process. When it comes to proper IT Service Management (ITSM) escalation, your...

6 Aug, 2020
Atlassian

Why Service Management is a Critical Piece of DevOps

Breaking down the silos between the Development teams and the Operations teams is at the core of...

23 Jun, 2020
Atlassian

Measuring Customer Satisfaction (CSAT) with Jira Service Desk

Atlassian created some easy-to-use and built-in features to solicit customer feedback within Jira...

14 May, 2020
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