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isos-insights

3 Tips for Co-Existence Between Jira and ServiceNow

Atlassian, Jira

Welcome to the first installment of the Co-Existence Blog Series.  The focus of this series is to provide you with ideas on how to create a harmonious software ecosystem where Atlassian products, and those with the[...]

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JSD Cloud ProTip: Append Custom Field Value to Summary

Cloud, Atlassian, Jira, Jira Service Desk, ITSM

Use case:

The Summary field is hidden on the Access Request form in the Jira Service Desk portal, and is pre-populated with the name of the request.  Agents want the Employee Name appended to the end of the Summary[...]

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Exporting Beautifully Formatted Documents from Atlassian Cloud

Confluence, Jira, Atlassian Cloud

There are times where you need to share data from your Atlassian tools with people outside your company, or people that don't have access to your instances. There are built-in options for exporting PDFs, but if[...]

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Scaling Your Process - Default Templates

Atlassian, Jira

It’s important to bring efficiency to your Jira admin team. While there are a few things that seem obvious, it’s not something that every team does. Today, I’ll talk about creating default templates for your instance.

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Just a little Botron Help...

Atlassian, Jira, Atlassian Add-Ons

If you are using the API for a full Jira system merge between instances, then you're really smart.

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That's Not the Solution You Need

Atlassian, Jira

As a Jira admin, whether in the capacity of a company providing managed services like Isos Technology or the Jira admin for your company, we all have clients whose needs we are paid to meet. And just like a client[...]

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Searching all Jira Filters for a Specific String

Atlassian, Jira

In this blog I will be providing yet another useful Groovy snippet to help you get the data you need from your Jira instance in a jiffy!

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Extracting Workflow and Transition Data with Groovy

Atlassian, Jira

In this blog I will be providing yet another useful Groovy snippet to help you get the data you need from your Jira instance in a jiffy!

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Jira Data Center Node Status - Part 2

Atlassian, Jira

Back in July, I wrote about the node status saga.

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Atlassian in AWS as part of the 1% Pledge

Confluence, Atlassian, Culture, Jira, AWS

If you have been following the Isos blogs or social media for awhile, you have probably heard us mention the Pledge 1% philanthropy program Isos is a part of. If you aren’t aware of what the 1% program is, in a nutshell[...]

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