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isos-insights

Old Epics Don't Die. Here's How They Fade Away.

Atlassian, Jira, Agile

By Bob Wen

As teams begin to work in an Agile fashion, dividing up work into smaller batch sizes so that it fits in smaller iterations, many business stakeholders wonder about whether the broader themes that they want[...]

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Customer Friendly Knowledge Base

Confluence, Atlassian, Jira

Guest Contributor: Mary Ramirez

Here are some quick tips on setting up a customer friendly knowledge base that is both informative and restricted from the public.

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Memorial Day

Culture

By JoJo Salazar

As we enjoy the BBQs and extra time off, let’s take a minute to reflect on what it is we are celebrating. All too often Memorial Day, Veteran’s Day, and the Fourth of July become intertwined with each[...]

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Morale - How to Build and Preserve It

Culture

By JoJo Salazar

How you treat others reflects on how they treat you. A company supports the team by providing the basic necessities and encouraging morale.

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Dangers of Deleting Custom Fields

Atlassian, Jira

Guest Contributor: Mary Ramirez

Spring cleaning is all about "out with the old, in with the new". Hopefully your Jira Administrators are taking a look at your Jira instance and evaluating custom fields, workflows and[...]

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JSD Comment Feedback without Transitions

Atlassian, Jira, Jira Service Desk, Jira Service Management

Guest Contributor: Mary Ramirez

Jira Service Desk allows for service desk agents to transition issues and manipulate whether the customer can view the status on issues. One missing piece agents face is the ability to[...]

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Automating Issue Security with Jira Misc Workflow Extension (JMWE)

Jira, Atlassian Add-Ons

Guest Contributor: Mary Ramirez

Use Case:

The app Jira Misc Workflow Extensions allows you to enhance your workflows beyond the out of the box Jira features. One feature JMWE has available is the ability to set a field[...]

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Community Leaders at Summit

Atlassian, Culture, Atlassian Summit

Guest Contributor: Mary Ramirez

If you haven't heard about Atlassian's awesome online community, I encourage you to check out the Atlassian Community today! This year during the Atlassian Summit in Las Vegas, we[...]

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Building a SAFe Issue Type Taxonomy

Jira, Agile, SAFe

This post is a collaborative effort between Bob Wen and Tracy Walton.

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Howdy, Atlassian! An Introduction to Jira Align

Jira, Agile

By Bob Wen

I was estactic with the recent announcement that Atlassian had acquired AgileCraft (now Jira Align) for $166 million. As a SAFe Program Consultant and aficionado, I have written about how to use Portfolio for[...]

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