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If you’re interested in Atlassian Cloud but wondering which of the four plans (Cloud Free, Standard, Premium, and Enterprise) is right for you, this blog post series is for you! In this video and blog post, two of our Isos Technology subject matter experts, Rodney West and Chrystal Wyse, explain everything you need to know about Atlassian Cloud Standard.

Atlassian Cloud Standard: A Good Fit for Small- to Medium-Sized Businesses

Atlassian Cloud Standard is a good fit for small- to medium-sized businesses. While it can technically support up to 10,000 users in Jira Software and Confluence and 5,000 agents in Jira Service Management, in general, it is a better fit for instances with more than ten users to up to 2,000 or 3,000 users. Beyond this scale, organizations often desire some of the advanced functionality available in Atlassian Cloud Premium or may find they max out on data storage.

“Cloud Standard offers additional features and functionality that go beyond the basic Cloud offering, including Audit Logs, Page Insights, and more major incidents.”

~Crystal Wyse, Managed Services Lead


Cloud Standard: Quick Facts

  • Up to 10,000 users in Jira and Confluence
  • Up to 5,000 agents in Jira Service Management
  • Support from 9am – 5pm in your time zone
  • 250GB storage


Cloud Standard: Key Features and Functionality by Product

Cloud Standard offers additional product features and functionality that go beyond the basic Cloud Free offering. We’ve rounded up a few of the most useful below.

  • Jira Cloud Standard: Audit Logs – With Audit Log functionality, Jira administrators can log into the admin console and view project, permission, workflow, screen, and customer field changes.
  • Confluence Cloud Standard: Page Insights Page Insights is an analytics tool that shows how many people have viewed a page and how much time they spent on it.
  • Jira Service Management Cloud Standard: More Major Incidents – JSM Cloud Standard allows for up to 100 major incidents per month, a big improvement over the five in the free plan.


Why Level Up from Cloud Standard to Cloud Premium?

Following are a few key reasons why many organizations choose to level up from Standard to Premium.

  • Storage capacity – Cloud Standard provides storage capacity of up to 250GB, which is plenty for many organizations. But as some organizations scale, they may outgrow this capacity limit.
  • Service level agreement – Atlassian does not offer an SLA for Cloud Standard, and while the reliability is excellent, some companies prefer Cloud Premium which offers a 99.99% uptime.
  • Support – Cloud Standard support is available during normal business hours, so companies that need around-the-clock support may need to level up to Cloud Premium.


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