<img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=299788&amp;fmt=gif">
Skip to content

ITSMEnsuring that your organization's service management processes are efficient, reliable, and secure is more important than ever. One way to achieve better service management outcomes is by implementing Jira Service Management (JSM), a powerful ITSM tool built on top of Jira Software.

If you have teams already using Jira Software for project management, you can easily expand its capabilities with JSM to benefit your entire organization. New features like Atlassian Intelligence (AI) support for request, change, incident, and asset management make IT service management easier, providing a seamless experience for both users and customers.

Why Jira Service Management for Jira Software Users?

Seamless integration with Jira

JSM seamlessly integrates with Jira Software, providing a unified view of your ITSM processes and projects on a single platform. This integration improves your team's productivity and efficiency by reducing the need to switch between different tools.

Customizable workflows

JSM comes with pre-built ITSM workflows that are customizable to fit the specific needs of your business, including formal approval processes.. You can tailor the workflows to marry your business, development, and ITSM processes and ensure your team follows the correct procedures. Doing so can ensure that your team is working more efficiently and effectively to deliver better results. 

Increased visibility

JSM increases visibility into your ITSM processes by offering a centralized location for all ITSM service requests, incident management, and change management. This means that your team can easily track the status of requests, incidents, and changes, and have visibility into the overall health of your ITSM processes– whether they are in a service management role or not. This increased visibility enables your team to quickly identify and resolve issues, reducing downtime and improving customer satisfaction.


JSM allows you to automate repetitive tasks, such as ticket routing and status updates, freeing up your team's time to focus on more important tasks. Automation also reduces the chances of human error, ensuring that your ITSM processes are running smoothly.

Reporting and analytics

JSM provides robust reporting and analytics capabilities that enable you to measure the performance of your ITSM processes, including SLA reporting. You can track metrics such as ticket volume, resolution time, customer satisfaction, and SLA adherence allowing you to identify areas that need improvement and make data-driven decisions.

Alignment with ITIL

JSM is built on ITIL principles and best practices, making it an ideal ITSM tool for businesses that wish to follow the ITIL standard. This integration ensures that your ITSM processes are aligned with ITIL guidelines, improving your team's efficiency and effectiveness.

Enhanced collaboration

JSM enables collaboration between your ITSM and development teams, ensuring that your ITSM processes are integrated with your development processes. This collaboration ensures that your ITSM and development teams work together to deliver better outcomes.


JSM can scale with your business, allowing you to add new users and customize the tool to fit your changing business needs.


By enabling assets with Jira Service Management, project management in Jira Software reaches new heights of efficiency. Teams can effortlessly track hardware, software, and equipment throughout their lifecycle, optimizing resource utilization and minimizing downtime.

Why Isos Technology?

At Isos Technology, we specialize in ITSM transformations, helping organizations overcome their toughest ITSM challenges and accelerating better business outcomes. Our team of experts has years of experience implementing JSM and can provide customized solutions based on your unique business needs. We can assist you with tool selection, implementation, optimization, training, and adoption processes.

As a Platinum Solution Partner and a four-time Atlassian Partner of the Year: ITSM, we are committed to delivering successful Atlassian implementations that enhance ITSM capabilities and drive business forward. 

Assess your ITSM Maturity

Before starting your ITSM transformation journey, assessing your ITSM maturity is essential. For a limited time, take our ITSM Maturity Assessment and receive a complimentary 1-hour ITSM Maturity Workshop with our ITSM experts (limited availability). The assessment will give you valuable insight into the current state of your ITSM practices. Based on the assessment results, our ITIL-certified experts can help you identify the next steps for improvement and create a roadmap to transform your ITSM experience.

If you're interested in learning more about Jira Service Management and how it can help you streamline and optimize your ITSM processes, we're here to help. Our team of experts can guide you through the implementation process and answer any questions you may have. Contact us today to get started.


See More From These Topics