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Guest Contributor: Marianne Kranker


Atlassian continues to trek forward in their scaling journey. A few months ago, they announced the general availability of 20,000 users per instance for Jira Software Cloud and Confluence Cloud.  While this is a significant milestone, Atlassian is by no means done! The company continues to allocate significant engineering resources to support scaling and aim to raise the per instance user limit to 35,000 in 2022.

For now, Atlassian offers maximum licensing flexibility, with their new price tiers between 10,000 and 20,000 users across their Standard, Premium, and Enterprise plans. You can check these out on their pricing pages for Jira Software and Confluence. To support the new user tiers, Marketplace partners will also have the option to set pricing for their cloud apps between 10,000 and 20,000 users per instance. 

Atlassian is also backing up their scale investments and continue to invest in offering the highest standards of reliability. This includes a financially-backed, 99.95 percent uptime SLA with their Enterprise plan, and a 99.9 percent uptime SLA with their Premium plan. Over the last year, they have also delivered significant performance improvements to their Jira Software Cloud and Confluence Cloud products. You can learn more about how Atlassian has improved load times for Jira Dashboards (1.9x faster), Backlogs (1.4x faster), Roadmaps (1.5x faster), and Confluence pages (2x faster) by reading their latest cloud performance blog.

As a reminder, with the launch of Cloud EnterpriseAtassian’s highest offering for Jira Software Cloud and Confluence Cloud— you can now take advantage of multiple instances (up to 20,000 users each) to support autonomy, security, or customization needs.

Why would you need multiple instances? Here are some common scenarios:

  • So that acquired entities or independent business units can operate autonomously
  • To support advanced security needs like data residency for regional teams
  • To support collaboration with external partners and/or suppliers
  • So that instances can be customized based on Marketplace apps, project configurations, and more

To learn more about whether you could benefit from a multi-instance environment, I recommend reading Atlassian's article on it: How Many Instances of a Product Does My Organization Need? Or, you can reach out to the team here at Isos Technology...we'd love to talk to you about it.

So, whether you are thinking about your cloud strategy, or are pondering a migration to Atlassian Cloud now or later in 2022, Atlassian already has some great solutions for larger instances...and even more coming soon!

Atlassian Cloud Readiness

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