From Barley to Beer: Brewing the Perfect Service Desk
This month, we will press forth in our quest to spread our ITSM knowledge and expertise across the U.S.! We've teamed up with Atlassian to bring a special series of events called From Barley to Beer: Brewing the Perfect Service Desk to cities across the nation. We've been fortunate enough to line up guest speakers from Atlassian, as well as several customers who want to share their tips and tricks for creating a perfect service desk solution. During the event, you'll find out how your teams can combine strong ITSM frameworks like ITIL, and discover Atlassian's approach to ITSM.
Last month, we hosted this event in San Diego at Karl Strauss Brewing Company and it was a big success! This month, we'll be in Scottsdale, AZ at Two Brothers Tap House & Brewery. If you're in town, be sure to stop by on March 30th at 5:30 PM. Hope to see you there!
Add-On Spotlight of the Month: Zephyr Enterprise
By now, you've probably heard of Zephyr Enterprise. At least we're hoping that you have, because it's an extremely useful way of integrating test management processes into Jira and Confluence. This month, we were fortunate enough to receive some cool tips and tricks from our friends at Zephyr, and we'd love to share them with you! Click here for more information on:
- Using Global Search with ZQL Queries
- Tracking Test Case Executions Under Specific Conditions, in Real-Time
- How to Make Bulk Changes to Test Cases in Zephyr Enterprise
Did You Know?
...that Isos will be in Boston, MA in late April to host a DevOps-related event? Stay tuned for details in upcoming issues of our newsletter!
...that we offer customized training on everything under the Atlassian Sun? Whether you're interested in best practices, tips for implementation and/or migration, or just a generalized overview of the Atlassian toolset, we'll teach you what you need to know.
...that we welcomed a new Senior Atlassian Technical Consultant to our company this month? Andrew Yarrow, previously with 5am Solutions, will head up our office in Washington, D.C. Welcome to Isos, Andrew!
Missed Our Latest Blogs? Here's the Round-up!
Isos regularly blogs on the latest topics in software development, mobile and information technology, as well as business and technology challenges...and occasionally even life, in general! If you've missed some of our more recent blogs, don't worry – we've got you covered with highlights below, and there are plenty more on our website.
- How to Integrate Automated Testing into DevOps by Sanjay Zalavadia
- Hard Truth: Atlassian Migrations are Seldom Easy by Lia Wood
- Collaborative Goal Settings by Yatin Pawar
- Confluence Greatness by Kevin Allen
- Hackathons: Can They Foster Joint Innovation? by Sanjay Zalavadia
- Delivering Team Agility with Enterprise Governance by Larry Cummings
Time for Some (Pre) Spring Cleaning
Every year, it seems like March arrives more quickly than it did the year before. We're already well into the glorious month that gives us March Madness, St. Patrick's Day, and--if we're lucky--a break from cold weather.
Our goals for March at Isos are probably fairly similar to those at your workplace: Provide excellent customer service, get or stay organized, focus on short- and long-term goals, and maintain good communication with other associates and departments. Here at Isos, we've discovered the "golden ticket" for achieving those goals, which comes in the form of the Atlassian toolset! Jira and Confluence have been lifesavers for our company. The custom workflows, collaborative editing, and document management that these products offer has been nothing short of a miracle.
If you're already an Atlassian veteran, then you know what I say is true...that the Atlassian toolset will change your life, your job and your company! And if you're an Atlassian newbie and are interested in learning more about these products, please don't hesitate to contact me. I hope to hear from you soon!